Refund Policy

Effective Date: April 27, 2026

Summit Solutions (“we,” “our,” or “us”) values customer satisfaction and clear communication. This Refund Policy explains how refunds are handled for services, equipment, deposits, custom work, and payments made to Summit Solutions.

1. Service Labor

Labor charges for completed services, installations, troubleshooting, consultations, configuration, setup, or on-site work are generally non-refundable once the work has been performed.

2. Equipment and Materials

Equipment, hardware, devices, materials, and special-order items may be non-refundable once purchased, installed, opened, activated, registered, programmed, or customized for a customer project.

Manufacturer defects may be handled through the manufacturer’s warranty when applicable.

3. Deposits

Deposits may be required to reserve scheduling, purchase equipment, begin planning, or secure custom project work. Deposits used to purchase equipment, materials, or special-order items may be non-refundable.

4. Cancellations

Customers should provide reasonable notice if they need to cancel or reschedule a service appointment. Same-day cancellations, repeated cancellations, or failure to provide access to the service location may result in cancellation fees or forfeiture of part or all of a deposit.

5. Custom Projects

Custom computer builds, website design, access control projects, smart home configurations, POS system setups, and other custom technology projects may involve planning, design, programming, equipment selection, and project-specific work. Payments for completed custom work are generally non-refundable.

6. Website Design Payments

Website design payments may be non-refundable once design work, development, setup, hosting configuration, content placement, or customer-requested revisions have begun.

7. Refund Review

Refund requests are reviewed on a case-by-case basis. Approval depends on the type of service, whether work has been completed, whether equipment has been purchased or installed, and the circumstances of the request.

8. Payment Processing Fees

Payment processing fees charged by third-party providers such as PayPal, card processors, or payment platforms may be non-refundable depending on the provider’s policy.

9. Disputes and Chargebacks

If there is an issue with your service or payment, please contact Summit Solutions first so we can work toward a resolution. Filing a payment dispute or chargeback without contacting us may delay resolution.

10. How to Request a Refund

To request a refund review, contact us with your name, invoice number if available, payment date, service details, and reason for the request.